Windsor Care Home in South Tyneside has been placed in special measures following an inspection which found it to be “inadequate” in relation to safety, responsiveness and effectiveness.

The care home’s leadership and management was criticised. The inspection found that there were issues with patient’s medicines which were not always managed safely. Staff at the care home were also criticised for not always understanding the care and treatment needs of service users.

There were concerns that the care home failed to protect service users from abuse or improper treatment. When abuse was suspected or discovered the investigation found that the care home failed to take appropriate action without delay.

A spokesman for the home said that all areas of concern were being addressed promptly including changes to the management structure promising that significant improvements had already been made and were continuing to be made.

The abuse of elderly people in the UK continues to be a major problem and anyone affected by this issue can contact our FREE legal helpline on 0808 139 1597.

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